Careers Simplified

Looking for an exciting new challenge in a fast-paced environment? Is travel your passion?

If so, then look no further.

Selective Travel Management, part of The World Travel Centre Group, are continuing to expand in the UK & Ireland market. As a result of this growth, we are now recruiting for an Experienced Accounts Assistant for our Belfast Office. We are looking for someone to proactively support and work alongside our Accounts teams.

Job Purpose

You will be part of the Accounts team dealing with all clients providing shared services and administrative functions in line with the business strategy.

Skills & Experience

Excellent communication and organisational skills are essential to enable you to complete your role, working to deadlines and the ability to work on your own and as part of a team. To be successful in this role you will be expected to demonstrate a desire for learning about our client accounts, IT software, and our company values. Experience working with Microsoft Excel is essential and SAP accounting software would be advantageous.

Requirements:

• Organised with strong attention to detail
• Experience working with Microsoft Office specifically, Excel, Word, and Outlook
• Ability to work independently and as part of a Team
• Willingness to learn new skills
• Confident and capable.
• Last but not least “The right attitude will take you a long way! “
• Roles and Responsibilities:

• Accounts payable / Accounts Receivable
• Inbox Management supporting and assisting clients with queries
• Daily Operational Admin Support
• Supporting other department with their queries
• Reconciling credit cards and supplier payments
• Invoicing clients and suppliers
• Adhoc duties as deemed appropriate by your Manager

In return we offer the following rewards package:

• Monday to Friday working hours
• Hybrid homeworking
• Staff travel perks
• Life assurance
• Workplace pension
• Health and well-being benefits
• Long service rewards
• Scope for career development
• Currently working remotely due to the current climate

How to apply

To apply for this exciting opportunity please return the attached Monitoring Form and your CV to us at hr@selective-travel.co.uk to begin taking the first steps of your journey with Selective Travel Management. 

The closing date for this position will be 20th June 2022. 

World Travel Centre / Selective Travel Management are an equal opportunity employer.

** Please complete Application and Monitoring Form attached. We will be unable to look at CV's without these forms. **

New role. 

Are you an experienced Business Travel Consultant looking for a challenge in a fast-paced working environment? Would you like to be working from home for Selective Travel Management? If yes, then read on! 

Due to the continued growth of our customers, Selective Travel Management is looking to recruit experienced Business Travel Consultants to join our out of hour’s team working from home.

Job Description: 

You will be part of a team of home-based travel consultants responding to queries from corporate clients & travel agents across the UK & Ireland. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfill our customer requirements by providing the highest level of customer service and the best value for money.

It will also be essential that you complete a CTC clearance security check that will permit you to be able to work with our confidential accounts.

Hours of Work: 

Our initial induction & training can take approximately 10-12 weeks during daytime office hours. This will be based in our Belfast office and will be planned alongside your team Manager, allowing you the opportunity to gain as much experience as possible across all of our various accounts.

Following successful completion of Out of Hours training, you will be required to work a rolling shift pattern to meet our client and business needs.

The shift pattern will vary to include working hours of Monday – Friday 18:00 until 08:30 (the following morning). Weekend shifts will include various shifts throughout Saturday and Sunday to ensure we are able to provide our clients with a 24/7 service. Independent overnight shifts will be allocated once the full induction program and training have been completed.

Role of a Business Travel Consultant: 

 • Deal with enquiries from our corporate clients from both our Belfast and Dublin offices who consist of SME’s, Government bodies and the Higher Education sector across the UK and Ireland & travel agents over the phone and by email as well as some of our Consol agents.
• Using various GDS to make reservations including flights, hotels, car hire, rail and other business travel needs
• Offering excellent customer service to all our clients

Key Accountabilities: 

• Process amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards.
• To issue, re-issue and perform re-calculations of international and domestic airfares within the booking conditions.
• Ensure all communication both written and verbal is professional, accurate in accordance with SLA’s.
• Take ownership of customer issues solving problems without hesitation or delay.
• Ensure the highest level of customer service is offered to all our clients at all times

Key Experience, Knowledge & Skills:

• GDS experience essential (preferably Galileo)
• Excellent knowledge of net & published fares.
• A strong client focus
• Accuracy and ability to follow complex instructions
• Exceptional communication skills both verbal and written
• Well organized and quick to prioritize workload
• Ability to think logically and consider all relevant aspects with strong analytical skills
• Knowledge of booking flights, hotels, rail, car hire and other ancillary items
• Be able to work on your own as well as part of a team.
• Ability to work under pressure and to precise time frames is paramount
• A strong ability to be able to multitask and deal with multiple enquiries at any given time without notice

Training will be provided and you will have the opportunity to continue your development as you progress in your career.

If you feel this is you and want to be part of an award-winning company please send your CV and Monitoring Form to us at hr@selective-travel.co.uk and you can take the first step of 'Our Journey Together'. 

The closing date for this position will be 31st July 2022.  

Selective Travel Management is an equal opportunities employer. 

Fancy joining the team?

We’re looking for various roles to join our corporate teams. We are looking for people to service our internal teams as well as our clients.

Job Purpose:

You will be part of a team of corporate/internal/group travel consultants responding to travel requests from SME’s, Government bodies and the Higher Education sector across the UK and Ireland as well as handling internal enquiries. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfill our customer requirements by providing the highest level of customer service and the best value for money.

Key Responsibilities:

 
• Give expert travel quotes and provide creative travel itineraries.
• The group's team are responsible for handling requests for over 9 travellers for all teams across the corporate division
• The internal team will be responsible to handle supplier bookings for all teams across the corporate division
• Working as part of a team arranging worldwide travel for corporate & business accounts within commercial, government, education & local authorities
• Ensure all quotations meet client needs and reservations are booked in an accurate and timely manner.
• Providing in depth knowledge of destinations, tour operators and suppliers
• Know your customer, listen to their needs and conduct yourself at all times in a friendly and professional manner
• Deliver Exceptional Customer Service and make sure all requirements are accurately met each and every time in line with client needs
• Act as an ambassador and key point of contact for the client during their travels before, during and after
• Using a GDS booking system / other reservation system

Skills & Experience:

• Excellent time management and organisational skills are essential
• Ability to work under pressure and to precise time frames is paramount
• Operation of GDS (Galileo) is desirable.
• The successful candidate will be able to work self-sufficiently, as well as part of the team.
• Minimum of 1 years’ experience in the travel sector.

The following skills are desirable: 

• Working in a corporate/group booking travel environment

• Knowledge of tailor-made trips

• Booking and changing multi sector and multi product itineraries 

In return we offer the following rewards package:

• Staff travel perks
• Monday to Friday working hours
• Life Assurance
• Work place pension
• Health & wellbeing benefits
• Team/Company events
• Long service rewards
• Scope for career development
• Currently working remotely due to the current climate but you must reside in the UK

How to apply:

To apply for this exciting opportunity please return the attached Monitoring form and your CV to hr@selective-travel.co.uk 

The closing date for this position will be 31st July 2022. 

Selective Travel Management is an equal opportunity employer.  

Are you looking to explore a new career? Do you have a passion for customer service?

We are looking for enthusiastic individuals to join our expanding teams in the corporate travel industry.  

We’re looking for various roles to join our corporate teams. We are looking for people to service our internal teams as well as our clients. 

Job Purpose:  

You will be part of a team of travel consultants responding to travel requests from SME’s, Government bodies and the Higher Education sector across the UK and Ireland as well as handling internal enquiries. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service and the best value for money.   

Key Responsibilities:  

• Working as part of a team arranging worldwide travel for corporate & business accounts within commercial, government, education & local authorities  

• Give expert travel quotes and provide creative travel itineraries  

• Ensure all quotations meet client needs and reservations are booked in an accurate and timely manner.  

• Providing in-depth knowledge of destinations, tour operators and suppliers  

• Know your customer, listen to their needs and conduct yourself at all times in a friendly and professional manner.  

• Deliver exceptional customer service and make sure all requirements are accurately met each and every time in line with client needs  

• Act as an ambassador and key point of contact for the client during their travels before, during and after  

• To act with integrity and treat everyone with respect 

• To adhere to all company policies and processes 

• Using a GDS booking system / other reservation systems  

• Attend training and keep up to date with industry changes 

Skills & Experience  

• 5 GCSE’s A-C or equivalent including English & Maths 

• Ability to work under pressure and to precise time frames is paramount  

• Excellent time management and organisational skills are essential  

• Passion for providing excellence customer service  

• Basic knowledge of computer systems i.e. Microsoft Word/Outlook/Teams and the ability to utilise its key functionalities 

• Strong attention to detail  

• Previous work experience or travel qualification desirable however not essential   

Personal attributes  

• Hard working and keen to learn new skills  

• Motivated to succeed and display a ‘can do’ attitude  

• Ability to work self-sufficiently, as well as part of the team  

In return we offer the following rewards package:  

• Monday to Friday working hours   

• Life Assurance  

• Workplace pension   

• Health & wellbeing benefits   

• Team/Company events  

• Long service rewards   

• Scope for career development  

How to apply: 

To apply for this exciting opportunity please return the attached Monitoring Form and your CV to hr@selective-travel.co.uk 

The closing date for this position will be 31st July 2022. 

Training will be provided, and you will have the opportunity to continue your development as you progress in your career.  

Selective Travel Management is an equal opportunity employer